Shipping Policy

Last updated: [Date]

Thank you for shopping at Peehu Fashion ("we", "us", "our"). This Shipping Policy explains how we process, ship and deliver your orders. By placing an order on our website, you agree to the terms below.

1. Order Processing Time

• Orders are processed within [1-3] business days after payment confirmation (or order confirmation, in case of Cash on Delivery).
• Business days are Monday to Saturday, excluding public holidays and Sundays.
• Orders placed after business hours, on Sundays or on holidays are processed on the next business day.
• During sale periods, festive seasons or high-demand times, processing may take slightly longer. We will try our best to keep you informed.

2. Shipping Locations

• We currently ship across India to all locations serviceable by our courier partners.
• We do not offer international shipping at this time.
• Some remote or restricted pin codes may not be serviceable. You can check availability by entering your pin code at checkout.

3. Estimated Delivery Time

Once shipped, the estimated delivery time is:

Please note:

• These are estimates, not guaranteed delivery dates.
• Delivery times start from the date of dispatch, not the order date.
• Delays can occur due to weather, strikes, natural events, courier issues, public holidays or other situations beyond our control.

4. Shipping Charges

• Shipping charges, if any, are calculated and shown at checkout before you pay.
• Free shipping is available on orders above ₹[amount]. Orders below this value carry a shipping fee of ₹[amount].
• Cash on Delivery (COD) orders, where available, may carry an additional COD fee of ₹[amount].
• Shipping charges are non-refundable once the order has been shipped, except where we have made an error.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation with tracking details by email, SMS or WhatsApp on the contact details you provided.
• You can track your order using the tracking link or the courier's website.
• Tracking updates may take up to 24-48 hours to show after dispatch.

6. Courier Partners

We ship through trusted third-party courier partners. We choose the courier based on your location and serviceability. We cannot take requests for a specific courier company.

7. Multiple Items and Split Shipments

If you order more than one item, they may be shipped in separate packages and may arrive on different days. No extra shipping charge is applied for split shipments.

8. Address Accuracy

• Please make sure your name, full address, pin code and phone number are correct and complete at checkout.
• We are not responsible for delays, failed deliveries or lost parcels caused by incorrect, incomplete or unreachable address or contact details.
• Address changes are possible only before the order is shipped. Please contact us immediately if you need to change it. Once shipped, the address cannot be changed.
• Re-shipping an order due to a wrong address will carry a new shipping charge.

9. Delivery Attempts and Undelivered Orders

• The courier will usually make [2-3] delivery attempts.
• If delivery fails because the customer is unavailable, unreachable, refuses the order or the address is incorrect, the parcel may be returned to us (RTO).
• For returned orders, we will refund the order amount after deducting the shipping charges (and COD fee, if applicable). If you want the order re-shipped, you will need to pay the shipping charges again.
• For COD orders, repeated refusals or failed deliveries may lead to COD being disabled for future orders from that customer.

10. Delivery Confirmation

• An order is considered delivered once the courier marks it as delivered to the address provided or to the person who received it at that address (such as a family member, security guard or neighbour).
• Please check your tracking details and contact us promptly if the order shows as delivered but you have not received it.

11. Damaged, Tampered or Wrong Items

We pack every order carefully. If your parcel arrives damaged or tampered with, or you receive a wrong item:

• Please record an unboxing video while opening the parcel, showing the sealed package, shipping label and the product clearly.
• Contact us within [48 hours] of delivery at [email] with your order number, photos and the unboxing video.
• After verification, we will arrange a replacement, exchange or refund as per our Return and Refund Policy.
• Claims made without proof or after the stated time may not be accepted.

12. Lost or Delayed Shipments

If your order has not arrived within [10-12] business days of dispatch, please contact us. We will check with the courier partner and, if the shipment is confirmed lost, we will offer a replacement or full refund.

13. Delays Beyond Our Control

We are not liable for delays or non-delivery caused by events beyond our reasonable control, including natural disasters, bad weather, strikes, government restrictions, road closures, courier network issues, pandemics or technical failures.

14. Customs, Taxes and Duties

All prices are inclusive of applicable taxes unless stated otherwise. As we ship only within India, no customs duty applies.

15. Order Cancellation Before Shipping

You can request cancellation before your order is shipped by contacting us. Once the order is dispatched, it cannot be cancelled, but you may be eligible for a return as per our Return Policy.

16. Changes to This Policy

Peehu Fashion may update this Shipping Policy at any time without prior notice. The updated policy will be posted on this page with a new "Last updated" date. Orders are governed by the policy in effect at the time they were placed.

17. Governing Law

This policy is governed by the laws of India. Any disputes are subject to the jurisdiction of the courts of [Your City, State].

18. Contact Us

For any shipping-related questions, please contact us:

Peehu Fashion
Email: [your email]
Phone / WhatsApp: [your number]
Support hours: [Monday-Saturday, 10 AM - 6 PM